![]() Unfortunately, our ProPresenter6 for Windows crash reports are a little harder to read and do not contain data that narrows down the reason for the crash. If your issue(s) have been fixed then you can go through your Preferences inside of ProPresenter and make sure that they are correct for your setup. ProPresenter will see that its Preference file is missing and will create a new one using default settings. Relaunch ProPresenter and see if you are still experiencing the same issue(s) as before Restart your computer (yes, this step is important!)Ħ. (Copy the folder and files to the desktop and then delete these files out of this folder)ĥ. ![]() Remove all files and folders that start with "6" to the desktop. Enter the following exactly as it's shown: ~/Library/PreferencesĤ. To reset your preferences do the following:ģ. Also, if you’re experiencing a crash with anything different than these three crashed threads, we’d also recommend the steps under this screenshot. If your program is crashing and the report contains this in the Crashed Thread portion: “Dispatch queue: -thread” then you’ll follow the steps below to reset your preference file. If the program opens you can begin rebuilding your playlists. Locate your playlist file (by default it is Default.pro6pl) and rename it to add “-old” to the end (for example, Default-old.pro6pl) ![]() ~/Library/Application Support/RenewedVision/ProPresenter6/PlaylistsĤ. This will clear all of your library playlists and should allow you to launch the program.įollow the steps below to reset your playlist file: If your program is crashing on launch and the report contains this in the Crashed Thread portion: “Dispatch queue: RVPlaylistNode Queue” then you’ll follow the steps after the image to reset your Library Playlist file. If the program opens you can begin rebuilding your Video/Image Bin. Locate media.pro6pl and rename it to media-old.pro6pl ~/Library/Application Support/RenewedVision/ProPresenter6Ĥ. ![]() Enter the following exactly as it's shown: Open a new Finder window and press Command-Shift-Gģ. So, you’ll need to rebuild your Video/Image Bin.įollow the steps below to reset your Video/Image Bin:Ģ. If your program is crashing on launch and the report contains this in the Crashed Thread portion “Dispatch queue: RVRendererHelper.thumbnailQueue”, then you’ll follow the steps below to reset your Video/Image Bin playlists as there is likely a very large video or image in your bin that is causing ProPresenter6 to crash when it tries to generate a thumbnail for it. Scroll down to where it says “Crashed Thread” Look for files names that start with “ProPresenter” (the naming convention is ProPresenter 6_.crash)ĥ. Press Command-Shift-G and enter the following exactly as it's shown: ~/Library/Logs/DiagnosticReportsģ.
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